I understand life happens and our days can be crazy so, I give a 15 min grace period for every client. If you know that you will be running behind more than the allotted 15mins please call or text me to ensure I have the time available on my schedule. If the time is not available, we will have to reschedule the appointment. When one appointment runs behind, they all do, and I want to ensure each client is given the same respect and experience as the next.